Terms and Conditions for Man With Van Westkensington
These Terms and Conditions set out the basis on which Man With Van Westkensington provides moving, transport, loading, unloading, and related removal services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to these terms. Please read them carefully before proceeding. They are intended to create a clear, fair, and practical agreement between the customer and the service provider.
Throughout these terms, references to “we,” “us,” and “our” mean the provider of the Westkensington man with van service, while “you” and “your” mean the customer, sender, recipient, or authorised representative placing the booking. These terms apply to domestic and business customers unless otherwise agreed in writing. They also apply to quotations, booking confirmations, and any additional instructions exchanged before or during the job.
By using our man and van Westkensington service, you confirm that you are legally able to enter into a contract and that all information supplied during the booking process is accurate and complete. If any detail changes before the collection date, such as the address, access conditions, item list, or timing, you must tell us as soon as reasonably possible. Delays, extra work, or additional charges may apply where information given is incomplete, incorrect, or updated too late for us to make reasonable adjustments.
The booking process begins when you request a quotation or service estimate. Any estimate is usually based on the information provided at that time, including the number of items, distance, property access, parking, required manpower, and any special handling needs. A quotation may be revised if the actual service differs materially from the original description. Acceptance of a quote does not guarantee availability unless we explicitly confirm a booking slot in writing or by another agreed method.
A booking is only considered confirmed when we have received the required booking details and, where applicable, a deposit or full payment. Confirmation may be issued by message, email, or another written record. We may decline or cancel a booking if the service cannot be provided safely, lawfully, or within reasonable operational limits. We may also refuse a booking if we believe the requested work involves prohibited goods, unsafe loading, unrealistic timing, or inaccurate information affecting the quote.
If you book on behalf of another person, you warrant that you have authority to do so and that the person on whose behalf the booking is made has agreed to these terms. You are responsible for ensuring that the collection and delivery points are accessible and that someone is available if required. If no one is present to authorise the move or sign for items where needed, we may wait for a reasonable period, charge waiting time, or reschedule the job at our discretion.
Payment terms depend on the service type, size of job, timing, and any agreed special conditions. Unless stated otherwise, payment is due on completion of the service and must be made using an approved method. We may require a deposit for larger, same-day, urgent, or long-distance bookings, and such deposits may be non-refundable except where cancellation is made by us or where consumer law requires otherwise. Any outstanding balance must be paid promptly.
All prices are stated in pounds sterling and, unless expressly stated, may be subject to additional charges for waiting time, parking, congestion-related delays, stairs, bulky items, extra labour, dismantling, reassembly, or changes made after the original quotation. If the job takes longer than expected due to circumstances outside our control, such as restricted access or missing keys, the price may be adjusted fairly to reflect the additional time and resources required. We will normally explain the basis for any additional charge.
If payment is not made when due, we reserve the right to withhold delivery, retain items in our vehicle where lawful and reasonable, or suspend further services until the account is settled. Any costs incurred in recovering overdue sums may be passed on where permitted by law. You must ensure that payment details are valid and that any card, transfer, or cash payment is made by a person authorised to do so. We do not accept liability for delays caused by failed payment.
Cancellation terms are designed to be fair to both parties. If you need to cancel or amend your booking, you should inform us as soon as possible. Depending on the timing of the cancellation and any costs already incurred, cancellation charges may apply. Where a deposit has been taken, it may be retained in full or in part to cover administration, reserved time, travel planning, or other preparatory work. Any refund will be assessed on the facts of the case.
If you cancel at short notice, especially after our vehicle, crew, or equipment has been dispatched, we may charge the full or partial booking fee. The closer the cancellation is to the scheduled start time, the more likely it is that a charge will apply. Where we need to cancel or postpone due to operational issues, vehicle breakdown, staff illness, severe weather, or circumstances outside our reasonable control, we will try to offer an alternative time. If that is not possible, any prepaid amount for the affected service will be refunded, subject to applicable law.
Consumers may have statutory rights relating to cancellation in certain circumstances, but these rights may be affected by the nature of the service, especially where the work is scheduled for a specific date or has already started with your consent. If you request that we begin services before any cancellation period has expired, you may lose the right to cancel once performance has started. This does not affect any rights you may have under mandatory UK consumer law.
Our liability is limited to the extent allowed by UK law. We will take reasonable care when handling your belongings, but you remain responsible for ensuring that items are properly packed, labelled, and suitable for transport unless we have expressly agreed to pack them ourselves. Fragile goods, antiques, electronics, glass, plants, and loose or poorly secured items should be declared before the move. We are not responsible for damage arising from inadequate packing, pre-existing defects, or hidden weaknesses in furniture or property.
We do not accept liability for loss or damage caused by events beyond our reasonable control, including road traffic incidents not caused by our negligence, adverse weather, third-party interference, traffic delays, local restrictions, or acts of public authorities. We are also not liable for indirect or consequential losses such as loss of profit, missed appointments, business interruption, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
If you believe that an item has been lost or damaged, you should notify us as soon as reasonably possible and provide clear evidence of the issue. We may require photographs, purchase records, repair estimates, or other relevant information. Any claim must be made within a reasonable time after completion of the service. Our assessment will take into account the condition of the item before the move, the way it was packed, the nature of the work, and whether you gave us any special instructions or warnings.
Waste removal and disposal services, where offered as part of a Westkensington man with van booking, are subject to applicable waste legislation and environmental rules in the UK. We will only remove waste that has been clearly described and agreed in advance. You must not include hazardous waste, clinical waste, chemicals, asbestos, batteries, oils, pressurised containers, or any other controlled substances unless we have confirmed in writing that we are licensed and equipped to handle them lawfully. If prohibited waste is presented, we may refuse collection and charge for wasted attendance.
Where we remove items for disposal, we may treat them as general waste, recyclable waste, or reusable goods depending on the arrangement agreed with you and the nature of the materials. You must ensure that any waste is properly separated, declared, and presented in a safe condition. If items are left on public land or in a manner that breaches waste regulations, the responsibility remains with the person who arranged the disposal unless we have expressly accepted legal responsibility in writing. We may ask for information necessary to satisfy legal disposal duties.
Customers must not ask us to undertake any action that would cause us to breach waste transfer rules, duty of care requirements, fly-tipping laws, environmental protection laws, or licensing obligations. We reserve the right to stop work if we reasonably believe a disposal instruction is unlawful or unsafe. Any costs, fines, or losses resulting from inaccurate waste descriptions, non-compliance, or hidden hazardous materials may be charged to the customer where permitted by law. Proof of lawful disposal may be available on request if it forms part of the agreed service.
All items moved under our man and van Westkensington service remain your property unless otherwise agreed. You confirm that you have the right to transfer, store, or dispose of the items concerned and that none of them are stolen, unlawfully possessed, or subject to restrictions preventing transport. You must not include illegal goods, weapons, explosives, or any item that is prohibited by law. If we suspect unlawful contents, we may decline to carry the items and may notify the appropriate authorities where required.
Access and parking are your responsibility unless specifically included in the quotation. You must provide accurate directions, permits where needed, lift access details, and any building rules that could affect loading or unloading. If we are delayed because of poor access, lack of parking, missing keys, security checks, or waiting for building approval, additional charges may apply. You are also responsible for ensuring that driveways, corridors, and stairways are clear enough for safe working conditions. We may refuse to continue if conditions become unsafe.
We may use subcontractors or additional staff to deliver part or all of the service, provided this does not reduce the standard of care we owe under these terms. Any person acting on our behalf must be reasonably competent and will operate under our instructions or agreed operational standards. We may also use different vehicles or routes where necessary for safety, efficiency, or regulatory compliance. Unless agreed otherwise, timing estimates are approximate and cannot be guaranteed because road conditions and operational factors may change.
These terms, together with the quotation and any written booking confirmation, form the entire agreement between the parties regarding the relevant service. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. Any failure by us to enforce a right or remedy on one occasion does not waive that right for the future. Variations to these terms are only valid if confirmed in writing by an authorised representative.
We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of your booking will generally apply to that booking unless a change is required by law or agreed otherwise. You should review the terms each time you place a new order, as revised provisions may affect payment, liability, cancellation, or handling arrangements. Continued use of the service after an update indicates acceptance of the revised terms for future bookings.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the man with van Westkensington service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. Nothing in this document limits your statutory rights as a consumer. If you are a business customer, you agree that the service is obtained for business purposes where stated and that any applicable trade conditions may be discussed separately.