Terms and Conditions for Man with Van West Kensington Services
These Terms and Conditions set out the basis on which Man with Van West Kensington provides removal and related services. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the person, firm, or company booking or using our services.
We, us, our means the provider of the Man with Van West Kensington services.
Services means any man with van, removal, collection, delivery, loading, unloading, packing, or related services carried out by us.
Goods means any items, property, or belongings handled, transported, or stored by us on behalf of the Client.
Contract means the agreement between the Client and us for the provision of services, incorporating these Terms and Conditions.
Scope of Services
We provide man with van and removal services, including local household moves, small office moves, furniture transport, and other related services. The precise scope of services for each booking will be agreed with the Client at the time of booking and confirmed by us.
Our services are generally provided within West Kensington and surrounding areas, although we may agree to travel further as part of a specific booking. Any reference to service areas is for general guidance only and does not limit our contractual obligations once a specific job has been agreed.
Booking Process
All bookings for our services must be made directly with us. When you request a quotation, you must provide accurate and complete information about your requirements, including but not limited to addresses, access conditions, floor levels, parking restrictions, the nature and approximate volume of goods, and any special handling requirements.
A booking will only be confirmed when we have accepted your request and provided confirmation of the date, time, and price. Verbal or written quotations do not constitute a binding contract until we confirm acceptance.
We reserve the right to refuse or cancel any booking if we reasonably believe the job cannot be carried out safely, legally, or in accordance with these terms, or if the information provided is incomplete or misleading.
The Client is responsible for ensuring that any necessary parking arrangements, permits, or access permissions are in place before the scheduled service time. Any delays or fines arising from inadequate parking arrangements may result in additional charges.
Quotations and Prices
Our quotations may be based on hourly rates, fixed prices, or a combination of both, as specified at the time of booking. Unless otherwise agreed, quotations are given on the assumption that:
Access to the premises is reasonable, safe, and without unusual restrictions.
The move can be completed in one continuous operation during normal working hours.
The description, volume, and nature of goods and services required are as stated by the Client.
We reserve the right to adjust the price if circumstances arise that were not disclosed or could not reasonably have been foreseen at the time of quotation. These may include, but are not limited to, additional items, poor access, waiting time, parking issues, or delays caused by the Client.
All prices are stated exclusive of any applicable taxes or charges, unless clearly stated otherwise at the time of quotation.
Payments and Charges
Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance payable before or on completion of the services, depending on the nature of the job.
For hourly rate bookings, charges will start from the agreed arrival time at the pickup address or, if later, the actual arrival time due to factors beyond our control. Waiting time or delays caused by the Client may be chargeable at the agreed hourly rate.
We accept various forms of payment as specified at the time of booking. The Client is responsible for ensuring that payment is made in full and on time. We reserve the right to refuse to start or continue a job if payment conditions have not been met.
If payment is not received when due, we may charge interest on overdue sums at the statutory rate, and we may withhold delivery of goods or suspend further services until full payment is made.
Cancellations and Amendments
The Client may cancel or amend a booking by giving us reasonable notice. The minimum notice period and any applicable cancellation or amendment charges will depend on the nature of the booking and will be explained at the time of booking.
As a general guide, cancellation charges may apply as follows:
No charge if cancelled with sufficient notice before the scheduled service date.
A cancellation fee may be charged if cancelled at short notice, to cover our reasonable costs and loss of opportunity for rebooking.
A higher or full charge may be payable if cancellation occurs on the scheduled day or after our team has been dispatched.
Changes to dates, times, or scope of work are subject to availability. If we are unable to accommodate an amendment, the original booking may be treated as cancelled and the relevant cancellation terms may apply.
We reserve the right to cancel or postpone a booking due to reasons beyond our reasonable control, such as severe weather, road closures, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases, we will aim to rearrange the service at a mutually convenient time, and our liability will be limited to the return of any pre-paid amounts for services not provided.
Client Responsibilities
The Client is responsible for:
Ensuring that all goods are properly packed, secured, and ready for transport unless packing services have been explicitly agreed.
Ensuring that no prohibited, dangerous, or illegal items are included in the goods.
Providing accurate information about the nature and value of goods where necessary.
Supervising the loading and unloading where appropriate and checking that nothing is left behind.
Protecting floors, walls, and fixtures as necessary where items are being moved within the premises, unless otherwise agreed.
Arranging suitable parking and access for the vehicle at both collection and delivery locations.
Where the Client is not present during the service, they must appoint a representative and provide contact details. Instructions from the Client’s representative will be treated as if they were given by the Client.
Exclusions and Limitations of Liability
We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage is subject to the following exclusions and limitations.
We will not be liable for:
Loss or damage arising from the Client’s failure to pack goods adequately, unless we have agreed to provide packing services.
Loss or damage to items that are fragile, valuable, or easily damaged, including but not limited to glass, electronics, artwork, antiques, jewellery, cash, or important documents, unless we have been notified in writing of their nature and value and have expressly agreed to accept responsibility.
Loss or damage caused by defects in the goods, natural deterioration, or inherent vice.
Loss or damage arising from war, terrorism, civil unrest, natural disasters, extreme weather, or other events beyond our reasonable control.
Loss of profit, loss of business, or any indirect or consequential loss, even if advised of the possibility of such loss.
Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable sum proportionate to the price of the services provided for the specific job, unless a higher value has been declared and accepted by us in writing before the service begins.
The Client must inspect the goods and the premises as soon as reasonably practicable after completion of the service and notify us of any apparent loss or damage without undue delay. Failure to notify us promptly may affect our ability to investigate and may reduce or extinguish any liability we may have.
Goods Excluded from Transport
Unless expressly agreed in writing, we do not accept responsibility for the removal or transport of:
Perishable goods, plants, or animals.
Dangerous or hazardous materials including, but not limited to, explosives, gas cylinders, flammable liquids, chemicals, or toxic substances.
Illegal items or goods acquired unlawfully.
High value items such as precious metals, jewellery, cash, collections, or similar valuables.
If any excluded items are found among the goods without our prior consent, we may remove, refuse to transport, or dispose of them, and the Client will be responsible for any associated costs or liabilities.
Delays and Access Issues
We will use reasonable efforts to arrive and complete the services within agreed timeframes, but times are approximate and not guaranteed. Traffic, weather, and other circumstances may cause delays.
The Client must ensure that we have clear and safe access to the premises and that goods are ready to be moved. If access is delayed, restricted, or unsafe, we may charge for waiting time or additional labour, or we may reschedule the service, in which case further charges may apply.
Waste Regulations and Disposal
We operate in compliance with applicable waste and environmental regulations. We are not a general waste carrier unless expressly agreed and appropriately licensed. Where we agree to remove items for disposal, the Client confirms that they have the right to dispose of such items.
We will not remove hazardous or prohibited waste, including but not limited to asbestos, chemicals, clinical waste, or any materials requiring specialist handling or licensed disposal. If such items are discovered, we may refuse to handle them and the Client will be responsible for any costs incurred as a result.
Where we transport unwanted items for disposal or recycling, we will take them to appropriate facilities or as otherwise permitted by law. Any charges for disposal services will be agreed in advance or added to the invoice where reasonable.
Insurance
We may maintain insurance suitable for the nature of our services. Insurance cover, where applicable, is subject to the terms, conditions, and exclusions of the relevant policy or policies.
It is the Client’s responsibility to arrange additional insurance for their goods if they require a level of cover beyond that which we provide or for items that we have excluded from liability. We recommend that Clients check their own household or business insurance policies to ensure adequate protection.
Complaints and Claims
If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we can attempt to resolve the issue. Any claim for loss or damage must be made in writing and supported by reasonable evidence.
We may request photographs, receipts, or other documentation to assess the claim. The Client must cooperate fully with any investigation and not dispose of or repair items without giving us a reasonable opportunity to inspect them.
Personal Data and Privacy
We may collect and use personal data provided by the Client for the purposes of managing bookings, providing services, processing payments, and meeting our legal obligations. We will take reasonable steps to keep such data secure and to use it only for legitimate business purposes.
By using our services, the Client consents to the use of their personal data for these purposes. We will not sell personal data to third parties. Where necessary, we may share data with service providers or authorities in order to fulfil the contract or comply with legal requirements.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or the contract between us and the Client.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
Variation of Terms
We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings from the date they are published or otherwise communicated. The version in force at the time of your booking will apply to your contract.
It is the Client’s responsibility to review these Terms and Conditions periodically. Continued use of our services after changes take effect will constitute acceptance of the updated terms.
By proceeding with any booking or allowing our team to commence work, you confirm that you have read, understood, and agree to these Terms and Conditions.
